This privacy policy applies to our online platform and services operated by Pixel Play Portugal. Pixel Play Portugal, located at Avenida Fontes Pereira de Melo, 4th Floor, 35, 1050-094 Lisbon, Portugal, is the data controller for the personal data processed through this service.
We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
We may collect personal data from you in various ways when you use our online platform or services. This includes:
Information you provide directly: When you register for an account, make a purchase, contact support, participate in forums or communities, or use specific features, you may provide information such as your username, password, email address, payment details, and other information you choose to share.
Information collected automatically: When you access or use our online platform, we may automatically collect certain information about your device and usage. This includes IP address, device identifiers, browser type, operating system, usage data (such as pages viewed, features used, time spent), and cookies or similar technologies.
Information from third parties: We may receive information about you from third-party services integrated with our platform, such as social media platforms if you link your account, or analytics providers.
We use your personal data for specific purposes based on valid legal grounds. These purposes include:
Providing and managing our services: To operate, maintain, and provide access to our online games, hosting services, platforms, and support. This includes account management, processing transactions, and delivering content.
Improving and developing our services: To understand how our online platform is used, analyze trends, and develop new features, games, and services.
Personalizing your experience: To tailor content, offers, and features based on your preferences and usage.
Communication: To respond to your inquiries, provide customer support, send service-related notifications, and communicate about updates or changes to our services.
Marketing and promotion (where permitted): To send you information about our products, services, promotions, and news, in accordance with your preferences. You can opt-out of marketing communications at any time.
Ensuring security and preventing fraud: To protect our online platform, users, and data from security threats, fraud, and unauthorized access.
Compliance with legal obligations: To meet legal and regulatory requirements, resolve disputes, and enforce our terms and conditions.
We process your personal data based on the following legal grounds:
Performance of a contract: Processing is necessary to provide the services you request or to fulfil our obligations under a contract with you (e.g., managing your account, processing a game purchase).
Your consent: Where you have given explicit consent for specific processing activities (e.g., receiving marketing communications where required). You have the right to withdraw your consent at any time.
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests (e.g., improving our services, preventing fraud, direct marketing to existing customers where allowed).
Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.
We may share your personal data with the following categories of recipients:
Service Providers: Third parties who perform services on our behalf, such as hosting providers, payment processors, analytics providers, and customer support tools. These providers are obligated to protect your data and use it only for the purposes for which they were engaged.
Affiliates: Companies within the Pixel Play Portugal group.
Business Partners: In limited circumstances, we may share data with partners for specific projects, subject to appropriate agreements.
Legal and Regulatory Authorities: When required by law or necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Potential Acquirers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
We do not sell your personal data to third parties.
Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) or the United Kingdom. When we transfer your data internationally, we implement appropriate safeguards to ensure that your data receives a level of protection equivalent to that in the EEA/UK. These safeguards may include using standard contractual clauses approved by the European Commission, relying on the recipient country's adequacy decision (if any), or other lawful mechanisms.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, no online service can guarantee absolute security, and you should take precautions to protect your own data, such as using strong passwords.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.
Subject to certain conditions and exceptions under applicable law, you have the following rights regarding your personal data:
Right to access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.
Right to erasure ('right to be forgotten'): You have the right to request the deletion of your personal data under certain circumstances.
Right to restrict processing: You have the right to request the restriction of processing of your personal data under certain circumstances.
Right to object to processing: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible and based on certain legal grounds.
Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement occurred.
To exercise any of these rights, please contact us using the details provided below.
Our online platform uses cookies and similar technologies to collect certain information automatically. Cookies are small text files stored on your device. We use cookies for various purposes, including operating and improving our services, analyzing usage, remembering your preferences, and delivering relevant content. You can manage your cookie preferences through your browser settings or potentially through settings provided on our site.
Our online platform and services are not directed at children under the age of 16, or the equivalent minimum age in the relevant jurisdiction, and we do not knowingly collect personal data from children without parental consent. If we become aware that we have inadvertently collected personal data from a child without appropriate legal basis, we will take steps to delete the information as soon as possible.
We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any significant changes by posting the updated policy on our online platform or through other appropriate means. Your continued use of our services after such changes indicates your acceptance of the updated policy.
If you have any questions about this privacy policy or our data processing practices, you can contact us by mail at:
Pixel Play Portugal
Avenida Fontes Pereira de Melo, 4th Floor, 35
1050-094 Lisbon
Portugal